We believe in satisfying and delighting our customers. We believe the products we sell are the best customers can get at their respective prices. Our return policy is made keeping our valuable customers in mind, and hence we have an easy, transparent procedure for it.

However, we wish that you do not need to use the policy as far as possible, but we do understand that under unforeseen conditions, it is necessary to replace/return a product. Items with a reduced selling price are considered sale items, and those sold at full price are considered non-sale (fresh) items.

Order Cancellation

Strict No Cancellation Policy: For urgent orders, please WhatsApp our customer support team before booking. All products have a strict NO CANCELLATION policy. All blouses and ready-to-wear sarees are custom-made to order and will not be canceled once the order is placed under any circumstances.

Item Received in Damaged Condition / Manufacturing Defect / Wrong Item Delivered

If you have received a damaged product or the wrong item, please email us at navavritti@gmail.com with your order number and a couple of pictures of the material within 7 days of delivery. We will replace the product as soon as possible or issue a store gift card if you prefer.

At Navavritti, each product is quality-checked, verified, and then shipped to the customer. However, we understand that manual errors can happen, so we offer to exchange the product or ship a new piece under these conditions:

• Shipping for Returns: The product must be shipped back by the customer to our address (we do not offer reverse pick-up at the moment, but we are working on it). A courier charge of Rs. 100 will be reimbursed to the customer for this expense.

• No Cash Refunds: Cash refunds will not be given; we only offer exchanges or store credit.

• Color Bleeding: Most of our sarees are color-dyed and may experience mild color bleed. A gentle wash is recommended. Returns or exchanges will not be accepted for this reason.

• Clearance Items: The sale of clearance/sale items is final and will not be exchanged.

• Custom & Stitched Items: Strictly no returns or exchanges can be made on stitched blouses, ready-to-wear sarees, custom-made products, or made-to-order products (including but not restricted to artisanal handwork).

Disliking the Product / Product Not as Pictured

We understand that in some cases, you may not like the product you have received or feel that it looks different from what was shown in pictures. There might be several reasons for this (such as lighting or screen settings). However, we maintain a strict 'NO RETURN' policy in such cases.

Stitching Problems and Alterations

We at Navavritti work closely with our tailoring team to provide you with the best-fitted product. However, as is normal with any private tailoring, a perfect fit is usually only possible after a few physical alterations.

We highly recommend getting the product stitched with your local private tailor for the best fit. We understand that in certain international locations, local stitching is not possible or is very costly, which is why we provide this service at a nominal cost.

• Free Alterations: We can alter the product for you free of cost, but you will need to send the product back to us at your own expense. Once altered, we will send it back to you (the company will bear the one-way return shipping charge).

• How to Request: Please email your details along with the required alterations to navavritti@gmail.com.

• No Returns on Stitched Items: Under no circumstances will stitched products be taken back, and money will not be refunded.

Beads and Sequins Coming Off

We hope that customers buying products with beads and sequins understand that these embellishments have a tendency to come off. Even with careful handling and shipping, this cannot entirely be avoided.

Most of these minor issues can be resolved during stitching. Your tailor can hide areas with missing sequins or fix them altogether. Before returning a product for this reason, please consult your tailor to see if it can be adjusted locally. Please note that even if we replace the item, there is a high chance you may experience a similar issue with the replacement.

Non-Refundable Charges

Kindly note that Cash on Delivery (COD) charges and shipping charges are non-refundable. Only the core product amount is given as store credit or applied to an exchange once a return is processed.